Cancellation terms

Cancellation terms:

9. The Traveller's right to changes and cancellations

In the event the Traveller wishes to change or cancel a confirmed reservation he/she must do so in writing (via e-mail or fax). Changes or cancellations by telephone are not permitted and will not be accepted. In the event that the Traveller should request to make a change or cancel a confirmed reservation, the date on which the written cancellation is received, during regular Agency's working hours, will represent the basis for the cost calculation. If the written cancellation is received outside regular Agency working hours, the cancellation date which will represent the ground for calculating cancellation costs will be the following working day of the agency. In the event that the Traveller cancels a confirmed reservation of a private accommodation up to 72 hours after making the payment, provided that there is at least 15 days left between the date of the cancellation and the beginning service date of the  reservation in question, the Agency shall issue a refund of the paid amount to the Traveller within 7 working days. Only valid for one cancelled reservation.

In the event that the Traveller should request to change the number of persons, the arrival or the end date of a confirmed reservation, provided that the change is possible, the following conditions will apply:

    - more than 15 days before arrival, if the new reservation amount is of equal or greater value than the original reservation amount, the Agency will charge only the price difference
    - more than 15 days before arrival, if the new reservation amount is less than the original reservation amount, the Agency will charge a 20,00 EUR change fee.  Eventual price difference will be refunded to the Traveller.
    - from 14 to 7 days before arrival, if the new reservation amount is of equal or greater value than the original reservation amount, the Agency will charge only the price difference.
    - from 14 to 7 days before arrival, if the new reservation amount is less than the original reservation amount, the Agency will make a change according to the Travellers request, but the amount of the reservation will not be reduced.
    - reservation changes from 6 to 1 days before arrival are not possible.

In the event that the Traveller requests to change the confirmed accommodation unit to an accommodation unit within the same building of the same service provider, provided that the change is possible, the Agency will charge a 20,00 EUR change fee and any price difference.

In the event that the Traveller requests to change a confirmed accommodation unit to an accommodation unit of a different service provider, the change will be treated as a cancellation and the Cancellation terms stated below will apply.

If a reservation change is not possible and the Traveller cancels the confirmed reservation, the Cancellation terms stated below will apply.

If the client requests change of the reservation transfer up to 24 hours before arrival, and change is possible, the agency will charge an administrative fee of 15,00 EUR, and a possible difference in price. Changes less than 24 hours before transfer are not possible.

Cancellation terms:

Private accommodation

1) For cancellation of private accommodation the cancellation charges are as follows:

    a.    for a reservation cancelled up to 25 days prior to the beginning date of the service, 0% of the total amount of the reservation but 20,00 eur fixed for the adminstrative costs will be charged.
    b.    for a reservation cancelled from 24 to 0 days prior to the beginning date of the service 100% of the total amount of the reservation will be charged
    c.    If the Traveller does not arrive to the destination or cancels the service of the accommodation after it began, 100%  of the total amount of the reservation will be charged

Hotels

2) For cancellation of hotels the cancellation charges are as follows:

    a.    for a reservation cancelled up to 30 days prior to the beginning date of the service 15% of the total amount of the reservation or a minimum of 20,00 Euro
    b.    for a reservation cancelled from 29 to 22 days prior to the beginning date of the service 30% of the total amount of the reservation will be charged
    c.    for a reservation cancelled from 21 to 15 days prior to the beginning date of the service 50% of the total amount of the reservation will be charged
    d.    for a reservation cancelled from 14 to 8 days prior to the beginning date of the service 80% of the total amount of the reservation will be charged
    e.    for a reservation cancelled from 7 to 0 days prior to the beginning date of the service 100% of the total amount of the reservation will be charged
    f.    if the Traveller does not arrive to the destination or cancels the service of the accommodation after it began, 100%  of the total amount of the reservation will be charged

Villas

3) For cancellation of villas the cancellation charges are as follows:

    a.    for a reservation cancelled up to 45 days prior to the beginning date of the service 30% of the total amount of the reservation will be charged
    b.    for a reservation cancelled from 44 to 36 days prior to the beginning date of the service 50% of the total amount of the reservation will be charged
    c.    for a reservation cancelled from 36 to 25 days prior to the beginning date of the service 65% of the total amount of the reservation will be charged
    d.    for a reservation cancelled from 24 to 16 days prior to the beginning date of the service 90% of the total amount of the reservation will be charged
    e.    for a reservation cancelled from 15 to 0 days prior to the beginning date of the service 100% of the total amount of the reservation will be charged

Lighthouses

4) For cancellation of lighthouses the cancellation charges are as follows:

    a.    for a reservation cancelled up to 40 days prior to the beginning date of the service 10% of the total amount of the reservation or a minimum of 20,00 Euro
    b.    for a reservation cancelled from 39 to 15 days prior to the beginning date of the service 50% of the total amount of the reservation will be charged
    c.    for a reservation cancelled from 14 to 0 days prior to the beginning date of the service 100% of the total amount of the reservation will be charged

Transfers and daily trips:

5) In case of cancellation of a confirmed reservation transfer or daily trip, the following fees are charged:

    a.    for a reservation canceled up to 24 hours prior to the beginning date of the service, the administrative costs in the amount of 15,00 eur fixed will be charged. The rest will be return to the costumer in the period of 7 days.
    b.    if the Traveler does not arrive to the transfer % trip destination or cancels the service within 24 hours before it begins, 100% of the total amount of the reservation will be charged.

6) In case of cancellation of the confirmed reservation of the charter vessel:

    a. for cancellation up to 61 days before the start of the service, 30% of the total reservation price will be charged.
    b. for cancellation of a reservation from 60 to 31 days before the start of using the service, 50% of the total price of the reservation will be charged
    c. for cancellation of a reservation from 30 to 0 days before the start of using the service, 100% of the total price of the reservation will be charged

For every cancelled accommodation reservation the Agency charges a fee of 20,00 Euro, except for excursions - 15,00 eur, for handling expenses. If the Traveller is entitled to a partial refund after cancelling his reservationion, the agency will make a refund within 30 days.

In the event that the Traveller cancels a reservation for which he/she paid 25% or 30% of the total booking amount, and the actual cancellation costs exceed the amount already paid for the reservation, the Agency reserves the right to charge the actual costs incurred which will be calculated in accordance with the Cancellation terms described in Article 9 of these General Terms and conditions. The Agency will issue an invoice to the Traveller which he will be obligated to  pay within 14 days of receipt thereof.

In the event the Traveller must cancel a reservation within 7 days before the beginning date of the service, the Agency offers the Traveller the possibility of finding a new Traveller/User for the same reservation if possible (this depends on the service provider). In that case, the Agency will only charge the actual cost of the passenger change. The new reservation holder accepts all the obligations stated in these General Terms and Conditions.

In the event the Traveller does not arrive to the accommodation by midnight on the beginning date of the service, without contacting the Agency or the service provider, the reservation will be cancelled and the corresponding cancellation fees will be charged according to the above mentioned terms. Should the actual costs exceed the amount paid for the reservation, the Agency reserves the right to charge the actual costs incurred and will send an invoice to the Traveller which he will be obligated to  pay within 14 days of receipt thereof.

The Agency is not obligated or responsible for reimbursing the Traveller for the cost of his/her travel documents or visas relating to the reservations cancelled by the Traveller.

The agency will try to meet the needs of every client who bought a service from her and canceled it.

Discover Dalmatia
Splitska 12
22202 Primosten
Croatia
Tax number: 07604432894
 

Date of the last change: 06.01.2022